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Frequently Asked Questions

Attendee FAQ

Expand the sections below to find answers to our most frequently asked questions. Visit our show policies page for more details.

You can register online up until the last day of the show. You can register in person from September 10-12 at the Henry B. González Convention Center.

Please do not hesitate to contact us if you need assistance or have questions.

Yes, although we highly encourage you to pre-register online for the best experience. If you would like to register on-site, head to the main registration area. 

For detailed information on pass pricing, please click here.

Send an email to CSBuildShowLive@informa.com from the email address you registered under and they can assist. Alternatively, you can log in to the Registration Resource Center using your Badge ID # to re-send your confirmation email with the total amount paid.

Yes, there is a cost to attend on-site classroom education. View all pass types and pricing here.

Absolutely. If you have your original email confirmation, forward it to CSBuildShowLive@informa.com and include the full name, title, and email address for the person you would like to transfer your registration to. Substitution requests must be made in writing to CSBuildShowLive@informa.com no later than September 10, 2026.

No - a unique email address is required for every attendee. This is essential to obtain badge credentials and any important communications about the event.

Roller bags are permitted on the show floor. For convenience, a coat and luggage check will be located near the entrance to the exhibit hall where you can check personal items for $3 per-item (cash-only). 

You can pick up your badge once you arrive at the Henry B. González Convention Center. Head to the 'Badge Pick Up' counters located in the main registration.

No - each attendee needs their own badge. 

Build Show LIVE aims to be inclusive for all attendees while maintaining accessibility for trade professionals. To achieve this, we have set a more attainable pricing structure for trade professionals, with slightly higher rates for DIY/Homeowners. This approach ensures that we can welcome a diverse audience while preserving the show's primary focus on industry professionals.

Click here for Henry B. González Convention Center parking details.

Children under age 17 are allowed on the show floor during show days, provided they have a show badge. Children's badges may be obtained complimentary at the registration area onsite.

During exhibit hall move-in and move-out, no one under 17 years of age is allowed on the show floor.

In partnership with onPeak, we’ve secured hotel rooms at a selection of the best hotels. Build Show LIVE hotels are offering discounted rates that typically average 30% less than what you’ll find on other travel sites and you still earn your hotel rewards points so you can take advantage of your loyalty status. Book hotel now

The Henry B. González Convention Center is located at  900 E Market St, San Antonio, TX 78205. Want driving directions? Click Here

Our show hours are as follows: 

Expo Hall Hours

Friday, September 11 - 10 am - 6 pm

Saturday, September 12 - 10 am - 3 pm

Education Hours

Thursday, September 10 -  7:00 am - 4:30 pm 

Friday, September 11 -  7:45 am - 5:35 pm

Saturday, September 12 - 7:00 am - 2:45 pm

With the exception of service assistance dogs and animals participating in contracted events, such as dog, cat or cattle shows, animals for the purpose of exhibition are not permitted in the facilities without prior written approval from the assigned Events Services Coordinator for the specified event.

Shuttle service to/from hotels is not provided. Hotels in the Build Show LIVE housing block are within walking distance from the Henry B. González Convention Center. Taxi and rideshare options are also available. 

Yes, strollers are allowed on the show floor during show days. Children under age 17 are allowed on the show floor during show days, provided they have a show badge. Children's badges may be obtained complimentary at the registration area onsite. During exhibit hall move-in and move-out, no one under 17 years of age is allowed on the show floor, the loading docks, or in convention center service areas; this safety rule is strictly enforced and there are no exceptions.  

For wheelchairs, mobility scooters, and other mobility rentals, contact our preferred service partner, AABCO Ready Rental, at 972-412-3500 or visit their website.

Use your badge ID (found in your registration confirmation email) & email address to create a My Show Planner. If you are having trouble logging in, contact CSBuildShowLive@informa.com

Yes! You can find the full list of participating brands here.